Below are some frequently asked questions by our tenants. If after reading, you have additional questions, please feel free to contact us.
1. Office Contact Information
Location/Mailing Address: 2960 C Street, Suite 202, Anchorage, AK 99503
Phone: (907) 562-9330
Fax: (907) 562-9331
Office Hours: Monday thru Friday, 8:00am to 5:00pm (typically closed from noon to 1:00pm for lunch)
Property Managers: Brent Williams (firstname.lastname@example.org), Shaun Debenham (email@example.com)
Office Manager/Accounting: Dee Meye (firstname.lastname@example.org)
2. Where Do I Pay Rent?
Rent can be sent to: Debenham Properties, LLC to the mailing address above.
If you wish to drop your rent off, please do so during business hours. If the office door is locked, you can utilize the drop slot to the side of the office door. Please note that cash is not accepted.
3. When Is My Rent Due?
As specified in your lease agreement, rent is due on the 1st of each month and is late as specified in your lease.
4. What Type of Rental Payments are Accepted?
We accept the following forms of payment: check, money order, cashiers check, or bank transfer. Checks should be made out to the Lessor, as specified in your lease agreement. Second party checks are not accepted. Cash is not accepted.
5. When Will I be Charged Late Fee?
Late fees are assessed the day after your rent is considered late. For example, if your rent is due on the 1st and late after the 3rd, a late fee would be assessed starting the 4th.
6. What Do I Do if I have a Maintenance Problem?
During normal business hours, please call (907) 562-9330 ext. 1 and let Dee Meye know what the problem is. If you are calling concerning an emergency (i.e. no heat, flooding, or safety issues) and n one is answering at the Debenham Properties office, please call Brent Williams or Shaun Debenham at their emergency numbers in your lease.
7. What if I Lock Myself Out?
During normal business hours, Debenham Properties will provide entrance to your unit. However, you will be charge for this and proof of tenant ID must be provided at time of entry. If after hours, you will need to call a locksmith.
8. Do I Need Insurance?
For Commercial Leases, insurance IS required. See your lease for insurance requirements. It is important that your Lessors name (as identified in your lease agreement) be named as an “additional insured”. Also, it is required that you provide an insurance certificate to Debenham Properties at move-in and yearly at each lease signing anniversary date.
For Residential Leases, insurance is not required but is strongly encouraged. Renters insurance is the sole responsibility of the tenant. Any loss due to theft, fire, or other cause is not the responsibility of the owners, Debenham Properties LLC or their insurance policies.
9. Should I Notify Someone if I am Going Out of Town?
Yes. Tenants must inform Debenham Properties in the event that they will be away from their unit for seven days or more. Please send Debenham Properties the “Notice of Absence from Unit“. This ensures Debenham Properties will know the status of the property in case of an emergency. Please turn off water supply hoses and other like items to protect the property while you are gone. During the winter season, do not decrease your thermostat below 60 degrees to avoid possible freeze ups. If possible, have someone stay at your unit or check on the unit and make sure they know how to contact Debenham Properties.
10. New Occupants/Roommates and/or Change of Tenancy?
New occupants must be approved by Debenham Properties.
Lawn, Snow Plowing & Maintenance
11. Who Plows Snow and Maintains the Lawn?
Debenham Properties takes care of all snow removal and lawn maintenance. It is important vehicles are moved from parking spots to accommodate the snow plowing contractor.
12. What About Vehicle Storage?
Storing of any motor vehicle (operable or inoperable), large trucks or vans, or trailers is prohibited. All vehicles are required to adhere to all DMV licensing requirements.
13. What if the Premises are Icy or Unsafe?
Please call and report any icy or unsafe conditions on the property to Debenham Properties.
14. What Must I Do to Vacate My Unit?
Upon termination of your lease, you must give notice to Debenham Properties prior to and effective the first of the month. This means if you plan to leave at the end of June, you must give written notice prior to June 1st and vacate the last day of June. For this reason, mid-month notices or notices given after the first of the month are not acceptable. Please give your notice on the form “Notice of Intent to Vacate Premises“.
Tenants who do not give proper notice and/or break their lease are responsible for the remaining lease period or until the property is re-leased, whichever is less.
15. What are My Cleaning Requirements?
Upon moving into the unit, an initial walk-through inspection was completed. When vacating, you are expected to return the property in the same condition. Work not completed by check-out time will be completed by Debenham Properties and charged to the tenant (deducted from Security Deposit). To ensure a full refund of your security deposit, leave the property in the same condition as when you moved in. See your lease for cleaning checklist and requirements.
Please contact Debenham Properties for a check-out inspection when you are ready to turn over the keys and vacate the unit.
16. How Do I Get My Security Deposit Back?
After the check-out inspection, Debenham Properties will complete any repairs and cleaning and refund your remaining security deposit. We cannot refund your security deposit the same day you check out because we must complete all repairs, cleaning, and ensure utilities have been properly transferred. To receive your security deposit as quick as possible, please ensure Debenham Properties has your forwarding address.
If you have damaged the property or owe rent in excess of your security deposit, these charges will be submitted to a local credit collection company. To avoid legal action and damage to your credit rating, please make sure you have paid these charges with Debenham Properties.